Difficult Conversations: How to Discuss What Matters Most

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A quick rundown of this product’s key features:

The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:

· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

Our Top Reviews

Reviewer: Max
Rating: 5.0 out of 5 stars
Title: Good book
Review: The book is recommended by my elder brother. Learned a lot from from the principles of the book. The boom is in Good condition.

Reviewer: Amber
Rating: 5.0 out of 5 stars
Title: A Must Read to improve your life!
Review: This is a must-read. It was recommended by @ChelseaExplainsItAll and it’s an incredible read – professional and personal. Highly recommend.

Reviewer: Michael W MacKenzie
Rating: 5.0 out of 5 stars
Title: Best book on communication I’ve ever seen
Review: Great book …… highly recommended….

Reviewer: Jesse Elliott
Rating: 4.0 out of 5 stars
Title: Good read
Review: good book learned a lot sometimes redundant

Reviewer: Quanlin Guo
Rating: 5.0 out of 5 stars
Title: Very Practical and Thorough, Life Changing
Review: I’m grateful for this book, which offers practical and thorough insights on a daily activity — conversation. Its wisdom is life changing.

Reviewer: Alice D
Rating: 5.0 out of 5 stars
Title: Great book for all to read
Review: This was a great read. I had to read it for my class in my masters degree program, negotiations conflict, resolution, and peace building. It was a required reading and then we discussed it in class. This is a great book for anybody who needs to communicate in any purpose whatsoever, it gives examples of, how to communicate in the work field and personal life and would be well recommended to for all to read. It was easy to read. It had examples which kept you going. I definitely took lots of notes and writing and sticky notes and just so I can go back and remember where I wanted to add a reply the things that I was learning , and we had more people reading this book and apply it and shared it. We would have a more peaceful.

Reviewer: Ted
Rating: 5.0 out of 5 stars
Title: Practical advice for everyone
Review: First published in ’99 and updated last year, this is another book coming out of the Harvard Negotiation Project. Decades ago, the classics “Getting to Yes” and “Beyond Machiavelli” – focused on interest-based negotiation – were influences on the way I evolved approaches to interview and interrogation. This book on the other hand is for everyone with guidance broadly applicable across personal and professional interactions. Although I’m very familiar with the Harvard Negotiation Project, and having over the years become a certified mediator and a formally trained Crisis Negotiator, the way the authors presented fundamental principles from interest-based negotiation and the active listening approach to working with persons in crisis integrated into everyday situations is easy to read and effective. I think this is a book everyone should read, the advice given being relevant to difficult conversations at home, at the workplace, and in just about any setting you can think of. Highly recommended.

Reviewer: barky
Rating: 5.0 out of 5 stars
Title: Read the book. It might be about you.
Review: I came across this book when Alanis Morrisette interviewed the author on her pod cast. The concept of the highly sensitive person seemed to resonate with me. After reading the book I can say it accurately describes me in many ways. I feel like it has given me insight into who I am and how I fit into the world. It has given me a new lens with which to look back into my past and forward into the future.

Reviewer: Andrea Balducci
Rating: 5.0 out of 5 stars
Title:
Review: I appreacheated the high-value information contained in this book and, in spite having read it only once, I retained a lot of useful strategies to cope with difficult conversations.Surely I will give it a second, third and maybe fourth read since, while the authors aptly structured the whole strategy in sections and chapters, there are plenty of suggestions and examples that might easily apply to our ordinary life and help us being prepared for the worst (even if you are really never ready when the flame of discussion heats up and your emotions might throw fuel other than water upon it).Highly recommended read for sure!

Reviewer: Cara Shch
Rating: 2.0 out of 5 stars
Title:
Review: The book came with the cover torn off from one side

Reviewer: thegreengraft
Rating: 1.0 out of 5 stars
Title:
Review: This is the first time I have bought a book that has pages falling out!

Reviewer: AAA
Rating: 3.0 out of 5 stars
Title:
Review: Un po’ generico, insomma all’americana. I concetti sono ottimi, però non va in profondità. Peccato!

Price effective as of Jun 22, 2025 21:21:08 UTC

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