Customers say
Customers find the book easy to read and appreciate its advice, particularly noting its relevance to difficult conversations at home. One customer mentions that the guidance is broadly applicable across both personal and professional interactions.
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A quick rundown of this product’s key features:
The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Our Top Reviews
Reviewer: Ted
Rating: 5.0 out of 5 stars
Title: Practical advice for everyone
Review: First published in ’99 and updated last year, this is another book coming out of the Harvard Negotiation Project. Decades ago, the classics “Getting to Yes” and “Beyond Machiavelli” – focused on interest-based negotiation – were influences on the way I evolved approaches to interview and interrogation. This book on the other hand is for everyone with guidance broadly applicable across personal and professional interactions. Although I’m very familiar with the Harvard Negotiation Project, and having over the years become a certified mediator and a formally trained Crisis Negotiator, the way the authors presented fundamental principles from interest-based negotiation and the active listening approach to working with persons in crisis integrated into everyday situations is easy to read and effective. I think this is a book everyone should read, the advice given being relevant to difficult conversations at home, at the workplace, and in just about any setting you can think of. Highly recommended.
Reviewer: marneprett
Rating: 5.0 out of 5 stars
Title: Such a great book!
Review: This book is amazing. I re-read it regularly.
Reviewer: Alice D
Rating: 5.0 out of 5 stars
Title: Great book for all to read
Review: This was a great read. I had to read it for my class in my masters degree program, negotiations conflict, resolution, and peace building. It was a required reading and then we discussed it in class. This is a great book for anybody who needs to communicate in any purpose whatsoever, it gives examples of, how to communicate in the work field and personal life and would be well recommended to for all to read. It was easy to read. It had examples which kept you going. I definitely took lots of notes and writing and sticky notes and just so I can go back and remember where I wanted to add a reply the things that I was learning , and we had more people reading this book and apply it and shared it. We would have a more peaceful.
Reviewer: Britnie M.
Rating: 4.0 out of 5 stars
Title: great for new leadership
Review: Overall great book and techniques. It had more examples than I felt like I needed, but might be beneficial for others.
Reviewer: Jordan B
Rating: 5.0 out of 5 stars
Title: Good read
Review: Needed this book for a class, but still some really helpful information in here!
Reviewer: Katie D.
Rating: 5.0 out of 5 stars
Title: Book review
Review: I loved this book! I loved the leadership advice that was provided. I also loved how it provided facts instead of opinions about different types of leadership roles.
Reviewer: nancy
Rating: 5.0 out of 5 stars
Title: Good quality
Review: Very good book
Reviewer: barky
Rating: 5.0 out of 5 stars
Title: Read the book. It might be about you.
Review: I came across this book when Alanis Morrisette interviewed the author on her pod cast. The concept of the highly sensitive person seemed to resonate with me. After reading the book I can say it accurately describes me in many ways. I feel like it has given me insight into who I am and how I fit into the world. It has given me a new lens with which to look back into my past and forward into the future.
Reviewer: Andrea Balducci
Rating: 5.0 out of 5 stars
Title:
Review: I appreacheated the high-value information contained in this book and, in spite having read it only once, I retained a lot of useful strategies to cope with difficult conversations.Surely I will give it a second, third and maybe fourth read since, while the authors aptly structured the whole strategy in sections and chapters, there are plenty of suggestions and examples that might easily apply to our ordinary life and help us being prepared for the worst (even if you are really never ready when the flame of discussion heats up and your emotions might throw fuel other than water upon it).Highly recommended read for sure!
Reviewer: Cara Shch
Rating: 2.0 out of 5 stars
Title:
Review: The book came with the cover torn off from one side
Reviewer: thegreengraft
Rating: 1.0 out of 5 stars
Title:
Review: This is the first time I have bought a book that has pages falling out!
Reviewer: Georgi
Rating: 5.0 out of 5 stars
Title:
Review: Interesting book
Reviewer: AAA
Rating: 3.0 out of 5 stars
Title:
Review: Un po’ generico, insomma all’americana. I concetti sono ottimi, però non va in profondità. Peccato!
Price effective as of Apr 08, 2025 20:44:11 UTC
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